Frequently asked questions

If you bought your eyewear from one of our partner opticians, please contact them for the full details of your warranty.

If you bought your sports eyewear from one of our partner opticians or retailers, they will be able to arrange repairs for you if needed.

If you bought your sports eyewear from the evil eye online shop and need to have them repaired, please email our customer service team:
Germany: de.evileye.service@silhouette-international.com
Austria: at.evileye.service@silhouette-international.com
Switzerland: ch.evileye.service@silhouette-international.com

If your eyewear is still under warranty, our partner optician will be happy to repair them for you free of charge. Please contact your optician if you need to arrange a repair. They can also answer any questions you may have with regard to your warranty.

Please contact your optician directly. They will be able to help you arrange a repair.

Replacement parts are available for all evil eye sports eyewear. This includes items such as the temples, nose bridges and other eyewear parts. Replacing the entire frame is usually not necessary. For advice, please contact your nearest evil eye dealer.

You can submit a complaint here: Complaint form

evil eye sports eyewear is available for sale at our partner opticians. To find a partner optician near you, please use the Retailer Search tool on our website. Our partner opticians can advise you on choosing the right pair of evil eye sports eyewear.

You can also buy evil eye sports eyewear directly from our online shop if you live in:

• Germany
• Austria
• Switzerland

Please use the Retailer Search tool on our website to find an evil eye sports eyewear dealer near you.

You can search by entering the name of your town/city or entering your postcode.

Please click the link below to sign up for our newsletter: Newsletter

Once you have signed up, we will send you an email to confirm. You must click the confirmation link in the email before we can send you our newsletter.

Please check whether our newsletter has ended up in your spam folder. If so, please mark our newsletter as ‘Not spam’ or ‘Trusted’ so that any further newsletters you receive will end up in your inbox.

If you no longer wish to receive our newsletter, please click the ‘Unsubscribe’ link at the bottom of the newsletter email. If you change your mind later, you can always resubscribe to our newsletter to start receiving it again.

Thank you for your interest in our company. We invite you to apply directly on our corporate website for any positions that are currently available.

To see which jobs are currently available, please visit our corporate website.

evil eye is a Silhouette International brand. We are a family-owned company headquartered in Linz, Austria, with nearly 30 years of experience in designing high-performance sports eyewear. All our eyewear is made in Austria and can be fitted with tailor-made prescription lenses, which are also made in Linz. Our parent company, Silhouette International, employs around 1,600 people worldwide and operates two production facilities (one in Linz and one in the Czech Republic), along with sales offices in 13 countries.

Our parent company, Silhouette International, has always been guided by a strong sense of corporate responsibility. We are committed to striking a healthy balance between people, the planet and our company’s success. We believe that we can actively shape the future for the better. And that is an opportunity that we do not want to miss.

As part of our long-standing commitment to sustainable business practices, Silhouette International serves as a role model and is an active member of various sustainability organisations, including the Austrian Climate Federation, which we joined in early 2020.
Companies in the Austrian Climate Federation are committed to sustainable business practices, responsible handling of resources and our responsibilities towards society.

Silhouette International is also the only eyewear company to have ever been certified for its environmental management under the European Union’s Eco-management and Audit Scheme (EMAS). This certification is reserved for organisations that have initiated excellent, systematic environmental protection measures which far exceed legal requirements. Silhouette International received its EMAS certification in early 2021.

For a detailed description of all our activities in the areas of sustainability, climate protection, social responsibility and our long-term vision for our company and region, please read our full sustainability report.

You've seen some sports glasses you like. Now you can try them on virtually on our website. It's a great way to get to know our extensive product range and to find out which of our various models suit you the best.

To do a Virtual Try-On, take a video of your face using the camera on your device (desktop PC, laptop, tablet or smartphone). Make sure that you follow the instructions on how to move your face. You'll also be asked to hold a standard-sized credit card in front of your face (this is an optional step that you can skip) — please use the reverse side of the card so the camera doesn't capture your personal information. Putting the credit card in the frame ensures that the eyewear are displayed in the right size. Now you're all set to try on models from our wide range of sport glasses that are available to try with our Virtual Try-On tool.

The Virtual Try-On tool will ask your permission to use your camera. Once you have granted permission, the tool will use the camera on your device.

You can find the Virtual Try-On tool on the evil eye website. In addition, all products that can be tried on virtually can be identified by an icon. You can also access the tool via the product page of any item with Virtual Try-On capability.

Yes, the Virtual Try-On tool allows you to download the video footage as an image.

You can view the video recording in your user account for 1 year after it has been taken. However, this depends on the availability of your user account (which varies depending on your country) or whether you have accepted browser session cookies with a duration of 90 days. This happens automatically as soon as you re-start the Virtual Try-On process. The process works with session cookies provided that the cookies stored via your browser have not been deleted in the meantime. You can delete the video at any time. Our software provider ditto Technologies Inc. stores data on their servers for 2 years. You can ask our software provider to delete your data at any time by revoking your consent.

The credit card is used to help scale the eyewear so that they are displayed on the face in the right size.

Please ensure that you take the video in a bright, well-lit place. You will also achieve better results in the video if your hair is pulled back and your ears are visible. Look directly into the camera on your device and follow the instructions guiding you through the Virtual Try-On process.

The sport glasses and colours are displayed in a realistic way. There may be minor differences due to the way different screens are set up.

There is an icon that shows which products have a Virtual Try-On option.

If you have any problems when using the Virtual Try-On, please get in touch with us via our contact form.

If you would like to contact our online shop with any questions related to your order, delivery, payment, products, etc., please email us: service.en@evileye.com

You can also reach us any time by submitting your query using our contact form.

If you are a business customer (eye care professional), please contact our local support team in your country.

We will respond to all queries as quickly as possible. In some cases, it may take longer to get back to you. Thank you for your patience!

You can submit a complaint here: Complaint form

evil eye is a Silhouette International brand. We are a family-owned company headquartered in Linz, Austria, with nearly 30 years of experience in designing high-performance sports eyewear. All our eyewear is made in Austria and can be fitted with tailor-made prescription lenses, which are also made in Linz. Our parent company, Silhouette International, employs around 1,600 people worldwide and operates two production facilities (one in Linz and one in the Czech Republic), along with sales offices in 13 countries.

Our parent company, Silhouette International, has always been guided by a strong sense of corporate responsibility. We are committed to striking a healthy balance between people, the planet and our company’s success. We believe that we can actively shape the future for the better. And that is an opportunity that we do not want to miss.

As part of our long-standing commitment to sustainable business practices, Silhouette International serves as a role model and is an active member of various sustainability organisations, including the Austrian Climate Federation, which we joined in early 2020.
Companies in the Austrian Climate Federation are committed to sustainable business practices, responsible handling of resources and our responsibilities towards society.

Silhouette International is also the only eyewear company to have ever been certified for its environmental management under the European Union’s Eco-management and Audit Scheme (EMAS). This certification is reserved for organisations that have initiated excellent, systematic environmental protection measures which far exceed legal requirements. Silhouette International received its EMAS certification in early 2021.

For a detailed description of all our activities in the areas of sustainability, climate protection, social responsibility and our long-term vision for our company and region, please read our full sustainability report.